Terms & Conditions

These Terms & Conditions govern the use of StrataDBMS, a Software-as-a-Service (SaaS) platform provided by Rains Park Technology (SA0492248-K).

By subscribing to or using this system, the Joint Management Body (JMB) or Management Corporation (MC) agrees to be bound by these Terms & Conditions.

1. Definitions

  • “Provider” refers to Rains Park Technology (SA0492248-K), the owner and developer of the system.

  • “Client” refers to the subscribing Joint Management Body (JMB) or Management Corporation (MC).

  • “System” refers to the SaaS platform, website, database, and related services.

  • “Users” refers to authorized JMB/MC staff granted access by the Client.

2. Scope of Service

  • The system is provided exclusively for JMB/MC operational use.

  • Tenant or resident access is not included unless expressly agreed in writing.

  • Features may include accounting, billing, reporting, records, and document management.

3. Account & User Responsibility

  • The Client is responsible for managing user access and credentials.

  • Users must not share login credentials.

  • The Client is fully responsible for all activities performed by its Users.

4. Subscription & Fees

The system is provided on a monthly subscription basis.

Subscription fees must be paid in advance, unless otherwise agreed in writing.

In the event of non-payment, the Provider reserves the right to:

  • Restrict or limit access to certain system features or modules; and/or

  • Suspend or terminate access to the system after a reasonable grace period.

All subscription fees paid are non-refundable, unless expressly stated otherwise.

5. Data Ownership

  • All data entered by the Client remains the property of the Client.

  • The Provider may access data only for maintenance, support, or legal compliance.

6. Data Retention & Termination

Upon expiration or termination of the subscription:

  • Access to the system will be restricted or limited.

  • Client data will be retained indefinitely, unless the Client submits a written request for permanent data deletion.

If the Client submits a confirmed deletion request, the Provider will permanently delete the Client’s data within a reasonable timeframe, subject to any applicable legal or regulatory retention requirements.

The Client is responsible for exporting or backing up any required data prior to subscription expiration, termination, or data deletion.
The Provider shall not be liable for any data loss resulting from the Client’s failure to export data in a timely manner.

All data handling and retention shall comply with the Personal Data Protection Act 2010 (PDPA).

7. System Availability

  • The Provider aims to maintain reasonable uptime but does not guarantee uninterrupted service.

  • Scheduled maintenance may be performed without prior notice.

  • The Provider shall not be liable for downtime caused by:

    • Internet issues

    • Hosting provider failure

    • Force majeure events

8. Support & Maintenance

Support is provided during working hours, from 9:00 AM to 5:00 PM (Malaysia Time), Monday to Friday, excluding weekends and public holidays, via Call or WhatsApp (+6019-369 4920).

Support covers general system usage guidance and bug fixes related to the standard system functionality.
Custom development, feature enhancements, or non-standard requests are not included and will be subject to separate agreement and additional charges.

9. Intellectual Property

  • The system, source code, design, and documentation remain the exclusive property of the Provider.

  • The Client is granted a non-exclusive, non-transferable license to use the system during the subscription period.

10. Prohibited Use

The Client shall not:

  • Reverse engineer or copy the system

  • Resell, sublicense, or share access with third parties

  • Use the system for unlawful purposes

11. Confidentiality

Both parties agree to keep confidential information private, including:

  • System architecture

  • Business data

  • User credentials

12. Limitation of Liability

To the maximum extent permitted by law:

  • The Provider is not liable for indirect or consequential damages

13. Indemnity

The Client agrees to indemnify the Provider against claims arising from:

  • Misuse of the system

  • Data entered by Users

  • Violation of applicable laws

14. Amendments

The Provider may update these Terms & Conditions at any time.
Continued use of the system constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

16. Contact Information

For any inquiries regarding these Terms & Conditions:

Rains Park Technology (SA0492248-K)
Business Address: Lot 3519, Kampung Delek Kanan, 41250 Klang, Selangor.
Call / WhatsApp: +6019-369 4920 / https://wa.me/60193694920
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

About Us

We provide training and a Strata management system for JMB/MC, designed to help them manage residents’ funds more efficiently and accurately at affordable market prices. Our solution saves significant time and simplifies daily strata management operations.

Contact Information

Rains Park Technology (SA0492248-K)
Business Address: Lot 3519, Kampung Delek Kanan, 41250 Klang, Selangor.
Call / WhatsApp: +6019-369 4920 / https://wa.me/60193694920
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.