Privacy policy

StrataDBMS is operated by Rains Park Technology ("we", "us" or "our"). We handle the information you provide when you contact us, request a demonstration or apply to become a distributor through this website.

Rains Park Technology
[email protected]
+60193694920
Lot 3519, Lorong Haji Ramli,
Kampung Delek Kanan,
41250 Klang,
Selangor Darul Ehsan.

This notice covers the marketing website. It does not describe the processing of resident records, financial transactions or other operational data inside a separately contracted StrataDBMS service. Those arrangements must be explained in the relevant service agreement and privacy information.

We collect information directly from you through the relevant form or when you contact us by email, telephone or WhatsApp:

• Contact details: your name, organisation/JMB/MC, email address, telephone number, subject and message.
• Demo requests: state, property type, unit count, interested modules and an optional preferred demonstration date.
• Distributor applications: coverage area, business experience and the company/contact details you supply.
• Request administration: submission reference, date, consent record, follow-up status and internal notes needed to handle the request.

Website and network systems may also process your IP address, browser information, requested pages and security/access logs. The application uses a keyed hash for rate-limit and duplicate checks rather than adding your raw IP address to the lead record.

Do not submit identity documents, payment-card information, passwords, sensitive resident information or confidential financial records in these marketing forms.

• Respond to product, pricing, support and commercial enquiries.
• Assess your requirements and arrange a demonstration after confirming the appointment with you.
• Review distributor applications and discuss suitable commercial arrangements.
• Manage correspondence, assign follow-up work and keep a record of your request.
• Protect the website, prevent spam/duplicates, investigate misuse and maintain security.
• Handle privacy requests and meet applicable legal obligations.

Submitting a product enquiry does not subscribe you to an advertising mailing list. We do not use a marketing enquiry as permission for unrelated promotional campaigns.

Using the enquiry, demonstration and distributor forms is voluntary. Fields marked with an asterisk are required for that particular request. If you do not provide them, or do not give the requested privacy consent, the form cannot be submitted. Optional fields may be left blank.

You may instead contact us using the details above. We may still need sufficient information to understand and respond to your request. Supply another person’s details only if you are authorised to do so and have told them how the information will be used.

Access is limited to authorised personnel who need the information for their role. Service providers may process information on our behalf to operate hosting, database storage, network protection, email delivery and technical support. Professional advisers or public authorities may receive information where necessary for a legal obligation, a lawful request or the protection of legal rights.

We do not offer your marketing-form personal data for sale. An administrator may export request records for authorised follow-up; exported files must be handled with the same care as the website records.

The website uses network/security and email-delivery services. Depending on the providers used, relevant technical or correspondence data may be processed outside Malaysia. Contact us before submitting information if you need details about the providers or processing locations relevant to your request.

When you follow a WhatsApp, Facebook or other external link, the destination service controls its own processing under its privacy terms. This website cannot delete information held independently by those services.

We keep information while reasonably needed to handle a request, maintain necessary business records, resolve disputes or meet applicable legal requirements.

The website’s current retention threshold is 365 days from submission for requests marked Closed, Spam, Completed, Cancelled or Rejected. Eligible records and their internal notes are removed when the authorised retention process is run. This is a configured cleanup threshold, not a promise that every record is automatically deleted on that exact day. Open requests may remain until their handling is complete.

Sent notification emails are eligible for cleanup after 30 days. Separate correspondence, access logs, exports and backups may have different retention needs. You can request earlier deletion using our Data Deletion Instructions; we will assess any lawful reason to retain particular records.

The website uses HTTPS, protected administrator sessions, role-based access, password hashing, input validation, request limits and restricted access to private configuration. These measures reduce risk but cannot make internet transmission or storage completely risk-free.

Keep your own devices and email account secure. Report suspected unauthorised access or an accidental disclosure to [email protected] promptly. Do not include passwords or unnecessary sensitive details in your report.

Email [email protected] to ask about your data, request access or correction, withdraw consent for future handling, limit processing, or request deletion. Include enough information to locate the request, such as the email address you used and its reference number. We may reasonably verify your identity before disclosing or changing records.

Withdrawal does not undo processing already carried out, and may mean we cannot continue responding to the original request. We will explain any applicable limitation or legal reason why particular information must be retained. Requests are assessed under applicable Malaysian law; this notice does not remove your statutory rights. You may also raise a concern with Malaysia’s Personal Data Protection Commissioner.

For a step-by-step deletion request, see Data Deletion Instructions.

See our Cookie Policy for the essential session cookie and browser storage used on this website. No advertising or analytics integration is enabled in the delivered website.

We may update this notice when the website or data-handling arrangements change. The date above identifies this version. Materially different uses require an appropriate notice and, where necessary, further consent.