Data deletion instructions

Email [email protected] with the subject StrataDBMS Data Deletion Request. You do not need to sign in to this website to make a request. Please include:

• Your name and a contact email address we can use to respond.
• The email address or telephone number you used with StrataDBMS, if different.
• Your enquiry, demo or application reference, if you have one.
• The name of the relevant StrataDBMS application/service and whether your request relates to a website enquiry, a Facebook/Meta connection or another account.
• A clear description of the information you want deleted.

For a Facebook-related request, include your app username or app-scoped Facebook user ID only if available and needed to locate your record. Do not send your Facebook password, login code, access token, full identity document or other unnecessary sensitive information.

We review the request and may ask you to confirm control of the email address/account concerned or provide proportionate information to locate the record. This protects you from someone else requesting deletion of your information. We will not ask for your password.

After verification, we assess the records held by us and arrange deletion or anonymisation of information covered by the request, subject to applicable legal retention requirements. If an organisation such as a JMB or MC controls the operational account data, we will explain the appropriate request channel rather than deleting its records without authority.

For this marketing website, relevant records may include your contact details, message, demo requirements, distributor application, follow-up notes and linked correspondence. We will assess any associated Facebook/Meta-derived information actually held by a service we operate when you identify that service.

The marketing website does not currently offer Facebook Login or store Facebook access tokens. This is a manual email request channel; it is not an automated Meta signed-request callback. We do not claim to delete records held by Meta itself or by an unrelated application.

Our operational target is to complete a verified deletion request within 30 calendar days. This is a service target, not a statement of a universal statutory deadline. If further verification, a complex record search or a lawful restriction requires more time, we will explain the position when responding.

We will confirm the outcome by email. If we cannot remove particular information, we will explain the reason and any remaining handling or retention requirements. Limited information may need to be kept for legal obligations, dispute resolution, security or to document that the request was handled. Backup copies may remain until the relevant backup cycle replaces them and should not be returned to ordinary use as active records.

To ask about progress, reply to the same email thread and quote any reference provided. No public status page or automatic confirmation code is generated by this manual process.

If you connected an application through Facebook, you can also revoke its access in your Facebook account settings. Look for Apps and Websites or, for a business connection, the relevant Business Integrations settings, select the application and remove its access. Menu names and availability may vary by account and device.

Revoking access stops that connection’s permissions; it does not necessarily erase information already held by the application. Send the email request above if you also want us to assess and delete data we hold. To delete your Facebook account or information held by Meta, use Meta’s own account/privacy controls.

Rains Park Technology
[email protected]
+60193694920
Lot 3519, Lorong Haji Ramli,
Kampung Delek Kanan,
41250 Klang,
Selangor Darul Ehsan.

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